Desktop support engineers/technicians are IT professionals who fix issues with a company‰Ûªs computers and laptops. They also handle concerns with security issues and servers affecting business networks. Desktop support techs usually work as part of a helpdesk team. They report to senior engineers or system administrators and sometimes supervise junior employees. Desktop support techs are usually the first to be called when something goes astray. They help organizations with their computer or network issues as they arise throughout the day. Traveling to job sites and server rooms, along with picking up and carrying equipment are sometimes required to assess and fix a problem. The tech's goal is to provide the utmost support to a company's staff in making sure their computers, network connections and software are functioning properly.
According to the Bureau of Labor Statistics, jobs for computer support specialists such as desktop support engineers/technicians are expected to grow by 12 percent. They typically require a bachelor's or associate's degree in IT or other related area of study. Desktop support techs should have knowledge of setting up and troubleshooting software, domains and user accounts. They're able to add or replace computer hardware and components like motherboards, as well as communicate with vendors to resolve issues. Formatting and installing the latest software along with maintaining it is a must for this position. Desktop support techs also work on troubleshooting network systems and wireless access for remote and local computers or devices an organization's staff is using.
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