UX researchers use several investigative techniques to discover users‰Ûª needs and provide an in-depth insight into the design process of a product or service. This includes identifying and interviewing users on what their needs or pain-points may be, analyzing market data, comparing findings with teammates and designers and making recommendations based on statistical and conducted test results. It is understood that conducting research throughout the lifecycle of a given project saves both time and money due to validating concepts before creation. This is done by conducting interviews with prospective end users, contextual inquiries and usability testing. UX researchers will share their findings and collaborate with design and product teams to identify user needs and understand product requirements ahead of product creation. Clear communications in written form, using an agreed upon software forum or verbally between both the potential users and the production teams is a requirement. Helpful skills for a UX researcher include the ability to create training modules that ultimately improve quality and consistency of the end product.
UX researchers should have qualifications like computer proficiency, be above average in analytical thinking, have great attention to detail and have design expertise. Many times a Bachelor‰Ûªs degree in information technology or computer science is required although in some cases documented skills can carry more weight than a formal education.
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