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Desktop Support Engineers (also known as Desktop Support Technicians) provide technical assistance to a company or organization. Their duties largely involve tackling any issues that affect desktop computers, laptops or the office network. This includes fixing network connections, checking servers and updating system software. They’re also responsible for dealing with network security issues. Desktop Support Engineers may assist in setting up new computers for employees, including setting up and configuring the system and installing new software as required. They’re also responsible for software updates and upgrades. Desktop Support Engineers may either work as entry-level technicians, tasked with handling basic jobs like assembling computers and setting up emails or be employed in leadership positions as System Administrators where they are more closely involved with critical tasks.
Desktop Support Engineers may work alone or alongside other technicians and system administrators. Their job usually requires that they always be available (especially during work hours) to attend to urgent IT issues. Desktop Support Technicians who work in larger companies may be required to work at off-site locations to fix servers and more. They make suggestions on the different ways a company can boost its efficiency with hardware or software upgrades. They also proffer solutions to existing problems. Because most companies rely on computers, Desktop Support Engineers can work in almost any industry. Most Desktop Support Engineers have an Associate or Bachelor’s degree in computer science or a related IT field.