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A UX Researcher may use several investigative techniques to discover and understand users’ needs and wants in order to provide an in-depth insight into the design process of a product or service. This includes identifying and interviewing users, analyzing current market data and comparing findings with colleagues and designers. Recommendations are usually based on both conducted test results and statistical data. UX Researchers are commonly expected to be able to interact well with clients in order to determine their requirements and to set realistic expectations of what can be delivered, create user scenarios for internal testing and design and lead user focus groups in order to collect data. Clear communications in written form or by using an agreed upon software forum is a firm requirement. UX Researchers should have qualifications like computer proficiency, be above average in analytical thinking, have great attention to detail and have design expertise. Most candidates should have a bachelor’s degree in information technology or computer science although in some cases documented skills are just as important.
In the field of UX research, 65% of the workforce has one to four years of experience before moving on to other fields with only 2% staying on for 20 years or longer, although this could be due to the fact that UX Researcher is a fairly new job description.