Job Directory Food and Beverage Impossible Foods Customer Service QA and Training Manager,
Impossible Foods

Customer Service QA and Training Manager, Impossible Foods
Redwood City, California

THE IMPOSSIBLE™ IS HERE.

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Tech Stack

  • Cloudflare DNS
  • Gmail
  • Google Apps
  • CloudFlare Hosting
  • Greenhouse.io
  • Nginx
  • Google Maps (Non Paid Users)
  • CloudFlare
  • Google Analytics
  • Google Dynamic Remarketing
  • Google AdWords Conversion
  • Google Tag Manager
  • MailChimp
  • Facebook Login (Connect)
  • DoubleClick Conversion
  • Facebook Widget
  • DoubleClick Floodlight
  • Varnish
  • DoubleClick
  • Google Font API
  • Facebook Custom Audiences
  • Lever
  • Zendesk
  • Google Maps
  • YouTube

About Impossible Foods

Job Description

Do you want to be part of an exciting company dedicated to solving the greatest challenge humanity faces? Then Impossible Foods is the place for you.

Impossible Foods was founded in 2011 to create a truly sustainable global food system by inventing an efficient, sustainable way to transform plants into irresistibly delicious, nutritious food -- food that delivers all the pleasures and nutritional benefits consumers demand, without the destructive environmental impact. Our first product, the Impossible Burger, was introduced by top chefs to the world and is currently available at over 500 restaurants across the United States.

You will: 
● Own Customer Service Representative onboarding and ongoing training from start to finish: develop strategy, build and maintain materials, and lead training sessions. 
● Regularly communicate process, content, and other changes to Customer Service Representatives. 
● Develop and execute on customer service quality assurance processes. 
● Coach individual Customer Service Representatives on their performance and identify root causes for quality inconsistencies or performance issues. 
● Gather feedback from Customer Service Representatives and advocate for them internally, ensuring that they are equipped to perform responsibilities effectively and efficiently.

You have: 
● 3-5 years of experience on a customer service team. 
● Experience managing a team and a passion for teaching others and helping them flourish. 
● Excellent written and verbal communication skills, with the ability to discuss nuanced topics with confidence and clarity. 
● Exceptional attention to detail and an insatiable hunger to get to the bottom of complex problems. 
● The ability to effectively prioritize and transition between many diverse tasks throughout the day.


About Impossible Foods

THE IMPOSSIBLE™ IS HERE.

Headquarters
Size
380 employees

Tech Stack

  • Cloudflare DNS
  • Gmail
  • Google Apps
  • CloudFlare Hosting
  • Greenhouse.io
  • Nginx
  • Google Maps (Non Paid Users)
  • CloudFlare
  • Google Analytics
  • Google Dynamic Remarketing
  • Google AdWords Conversion
  • Google Tag Manager
  • MailChimp
  • Facebook Login (Connect)
  • DoubleClick Conversion
  • Facebook Widget
  • DoubleClick Floodlight
  • Varnish
  • DoubleClick
  • Google Font API
  • Facebook Custom Audiences
  • Lever
  • Zendesk
  • Google Maps
  • YouTube
Impossible Foods

Redwood City, California, United States