Information Architect (Digital Health) Partners Healthcare
Boston, MA

Job Description

About Us:

As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/Overview Statement:

The Health Innovation Platform (HIP) team at Partners HealthCare is creating technology solutions focused on fundamentally accelerating the rate of clinical innovation in healthcare. We have already worked with clinicians to redefine platelet and heart failure management processes and are now expanding to new areas.  Our team joins forces with clinical leaders to determine how entire patient care workflows can be rebuilt to better gather, analyze and react to patient data.  We strongly believe, and are intent on collecting data to prove, that it is possible to deploy algorithmically enhanced care to produce better outcomes and reduce cost while improving patient and clinician experiences.

In pursuit of this opportunity, our expanding team is tackling some of the largest challenges in healthcare IT - integrating genetic and other new data sources into clinical workflows, deploying complex analytics-aware infrastructure into mission critical clinical environments, and democratizing healthcare IT. This position offers an opportunity to join our team at an early stage.

More specifically, the projects we undertake are initiated by clinicians across our healthcare system who identify ways in which care delivery could be improved through process change that requires digital interventions. The required functionality often involves bringing together disparate data and applying improved analytics - which in turn requires building highly cross functional teams combining a wide range of types of expertise.  Effectively, they need "apps" to provide the support and leverage required to rebuild legacy pathways, validate their safety and effectiveness and then transition the healthcare system to the reimagined processes. This type of support is expensive to create. The HIP team is focused on addressing this challenge too. The team is creating a platform to simplify the development of evolved IT support in the healthcare setting.  Consistent with our values, we will open source this platform once it is complete.  The platform will increase our development speed thereby bringing benefits to patients in need faster and less expensively than would otherwise be possible.

Principal Duties and Responsibilities:

We are seeking an information architect who will thrive as a member of an experienced, high performing and highly motivated team. An Information Architect must be able to translate user behavior into media structure, craft interactive experiences, produce workflow diagrams and other production materials, as well as organize information into site maps, to name few job duties. They also must be able to coordinate with UI designers and application developers to implement their strategies. An understanding of wireframing and web-based mock-up tools will be required.

The Information Architect's primary responsibility will be to gather requirements from multiple stakeholder groups representing operations staff, clinicians, business managers and technologists and represent consistently recorded and maintained data in a form, level of detail and level of aggregation appropriate to task.

It is important to note that you will be joining a small rapidly growing team experimenting with management structures to enable us to effectively expand.  This team will evolve roles and reporting structures as needed to maximize the value we can provide to patients.  Therefore, it is possible that the specifics of this role will change and evolve as we grow.

Capabilities that are important in this role:

Comfort with uncertainty and seeing the system below the surface of individual and group requirements

This job will involve coordinating across very diverse groups of stakeholders with very different backgrounds and areas of expertise.  You must be able to build relationships in the context and create strong team culture.  This will require exceptional listening skills.

You must be capable of and willing to jump in and serve as a tester or user design session coordinator when it is in your team's interest for you to do so.

Use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Other duties as assigned.

This position offers the exciting opportunity to make a meaningful contribution to the revolution in healthcare IT.

Bachelor's degree in Healthcare, Computer Science, Design or related field.

Experience:

A combination of education and experience may be substituted for requirements.

Skills/Abilities/Competencies:

● Ability to quickly pick up healthcare, biological and IT concepts.

● Ability to participate in an extremely positive team culture.

● Ability to interpret requirements from different parts of the business and technical stakeholders and design wireframes and presentation that resolves apparent conflicts as different views of the same information

● Ability to effectively communicate, ideas, and solutions to teams and clients.

● An understanding of the importance of user-centered design.

● Utilize strong interpersonal skills to communicate with cross-functional teams including staff at levels of the organization ranging from individual contributors to functional and operations management.

● Possess strong problem solving skills.

● Ability to effectively conduct meetings, both formal and informal, with clinical and other business users

● Willingness to help teammates, share knowledge and experiences, and learn together.

● Openness to receiving feedback and constructive criticism.

Working Conditions:

● Standard office environment with possible local travel to Partners sites.

● Non-standard work hours may be required as business needs dictate.