The Application Specialist - Retail Applications will be responsible for the second and third level support and system configuration of the multiple applications that the retail banking users access. These systems include, but are not limited to, the Teller, Personal Banking, Document Imaging and Cold Report storage systems. The Application Specialist - Retail Applications will interface with various business units, vendors and other IT departments to maintain, support and troubleshoot the retail applications and other ancillary systems.
* Configure changes to the retail systems at the request of retail management to support new products/offers/branches.
* Work with help desk personnel and branch personnel to troubleshoot system issues and assist with branch personnel questions.
* Work with Retail Management, Operations and Compliance to determine the most user friendly, yet compliant, ways to support the retail staff and customers
* Act as liaison between Wintrust Technology, business groups, and vendors for supporting the systems
* B.S, B.A. in Computer Science or Business preferred
* 3-5 years overall IT or business experience
* Must have knowledge of banking systems
* Must have experience supporting and troubleshooting banking platforms
* Must be a logical analytical thinker
* Experience with software installations in Windows server environment
* Experience with banking platforms and vendors like Fidelity Information Systems (FIS) or Fiserv a plus
* Experience with or understanding of Personal Banking and/or Teller systems a plus
* Excellent written and verbal communication skills; must be able to effectively communicate with both technical and non-technical people
* Ability to document procedures for non-technical users to follow
As your local community bank, we work hard to support the neighborhoods we serve. We are members of many local chambers of commerce, and we're active in local charities, local government, school boards and community development activities. At Wintrust you can "Have it All" with access to the big bank resources and the customer service you can only get from a local community bank that makes decisions locally and still calls customers by their name. We invite you to be part of the Wintrust team by submitting your application today!
Wintrust is a financial holding company with assets of over $30 billion whose common stock is traded on the NASDAQ Global Select Market. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries, with over 160 banking locations located in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including business units which provide commercial and life insurance premium financing in the United States, a premium finance company operating in Canada, a company providing short-term accounts receivable financing and value-added out-sourced administrative services to the temporary staffing services industry, a business unit engaging primarily in the origination and purchase of residential mortgages for sale into the secondary market throughout the United States, and companies providing wealth management services and qualified intermediary services for tax-deferred exchanges.
Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, gender, sexual orientation, gender identity, national origin, veteran status, or disability.
Wintrust is a financial holding company, with more than 155 community bank locations, serving the Chicago area, southern Wisconsin and northwest Indiana.