HME is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday-Friday 5AM-7PM and Saturday-Sunday 7AM-3:30PM. Candidates must be willing to work a flexible 40-hour work week.
What you will be doing:
* Answer incoming calls from customers and installers * Provide operation, troubleshooting, maintenance, and installation support * Promote and maintain positive customer relations * Provide troubleshooting and repair support to installers and customers over the telephone * Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities * Administer service programs to effectively correct service issues * Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting * Prepare and maintains daily logs and records * Identify and makes recommendations for product improvement * Training will be provided
What you need to succeed in this position:
* Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months) * Excellent verbal and written communication * Proven excellent attendance history in your previous employment * Computer literacy in various applications including e-mail, MS Office Suite, and customer databases * Must have flexibility with shifts, including weekend coverage
This position may require overtime or a change to the workweek schedule in order to meet customer demands.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, sit, work with computer and office equipment, and use hands to handle or manipulate objects. The employee is regularly required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include color vision. Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate.
Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, life insurance and 401K contributions.
About HM Electronics
HM Electronics manufactures and sells customer-focused solutions and products for drive-thru and pro-audio industries.