Technical Service (Field) Engineer Omnicell
New York, NY

Job Description

Technical Service (Field) Engineer

Do you have a strong electrical-mechanical aptitude? Omnicell is hiring for field-based Technical Service (Field) Engineering positions. Great opportunity to join a growing company!

Omnicell Technical Service (Field) Engineers (TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell's pharmacy and supply automation solutions at customer sites within a designated geographic area. Omnicell TSEs are dispatched as needed by Omnicell's 24x7 Call Center. Although TSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and TSEs work with both.

Responsibilities:

* On site troubleshooting and repair of customer problems on Omnicell products
* Meet company guidelines for response time and service levels
* Differentiate between hardware and software product problems
* Collect and report all customer and problem data in Omnicell database
* Escalate product bugs, malfunctions, and design issues through support channels for resolution
* Provide support coverage 24 hour/7days a week
* Frequent local travel in primary area
* Provide backup support in adjacent areas as needed
* Participation in various staff meetings
* Manage territory service quality and customer satisfaction; parts inventory and RMA process;
* and software updates
* Participate in various field projects as necessary
* Troubleshoot customer issues over phone and provide remote support
* Provide home work space and space for trunk stock inventory

Knowledge and Skills:

* Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
* Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking
* Basic electronics knowledge
* Possess and excellence in speaking and writing English
* Excellent interpersonal communication skills with the ability to work well with customers
* Must have good organization skills
* Must be able to lift 50 lbs. to approximate 5 ft. height
* Ability to:
* Multitask
* evaluate multiple customer issues and set priorities
* manage processes



Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company's insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications:

* Associate degree/Technical Certification with 3 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a high school diploma/GED with at least 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems is required)

Preferred Qualifications:

* Bachelor degree in Electronics, Computer Science, or Engineering
* Coursework in Network Engineering, Robotics or Electronics
* Experience working in a hospital environment a plus

Work Conditions:

* Field based position
* Travel required
* On call 24/7 days a week