Salesforce Solutions Architect John Wiley And Sons
Hoboken, NJ

Job Description

Salesforce Solution Architect - Salesforce CRM

Wiley - Hoboken, NJ

We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. As a learning business, our mission is to help customers and organizations to develop the skills and knowledge they need to succeed. With new products and services driving our global expansion, we're looking towards a digital future. It's resulted in a period of true cultural change here at Wiley, which means, even more, career and development opportunities for our talented people.

Responsibilities:

The Salesforce Solution Architect will provide CRM design best practices and continuous improvement of the underlying technology functions. This position provides vision, leadership and overall responsibility for the technology needs of all business units currently leveraging CRM technologies. This role requires extensive CRM assessment, process mapping, gap-analysis, and features mapping experience within the Sales, Service and Marketing CRM ecosystem; is required to demonstrate strong analytical and problem-solving skill with a thorough understanding of CRM application design and CRM UX design. This role will also work closely with business stakeholders to drive planning, analysis, design and product release activities.

Requirements:

* A minimum of 15 years of CRM experience; 10 years of solution architecture experience; 8 years of Salesforce experience: End to End implementation
* Ability to lead design sessions and communicate design options to clients
* Experience with Salesforce Sales, Service, Marketing, Communities and CPQ processes and tools
* Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
* Experience designing Salesforce Lightning components is a must
* Salesforce architecture expertise within a large heavily integrated enterprise platform
* Experience with AppExchange products analysis, assessment, integration and implementation
* Excellent communication and presentation skills, both in writing and speaking
* Strong hands-on mentality, leads by example

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.



Salesforce Solution Architect - Salesforce CRM

Wiley - Hoboken, NJ

We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. As a learning business, our mission is to help customers and organizations to develop the skills and knowledge they need to succeed. With new products and services driving our global expansion, we're looking towards a digital future. It's resulted in a period of true cultural change here at Wiley, which means, even more, career and development opportunities for our talented people.

Responsibilities:

The Salesforce Solution Architect will provide CRM design best practices and continuous improvement of the underlying technology functions. This position provides vision, leadership and overall responsibility for the technology needs of all business units currently leveraging CRM technologies. This role requires extensive CRM assessment, process mapping, gap-analysis, and features mapping experience within the Sales, Service and Marketing CRM ecosystem; is required to demonstrate strong analytical and problem-solving skill with a thorough understanding of CRM application design and CRM UX design. This role will also work closely with business stakeholders to drive planning, analysis, design and product release activities.

Requirements:

* A minimum of 15 years of CRM experience; 10 years of solution architecture experience; 8 years of Salesforce experience: End to End implementation
* Ability to lead design sessions and communicate design options to clients
* Experience with Salesforce Sales, Service, Marketing, Communities and CPQ processes and tools
* Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
* Experience designing Salesforce Lightning components is a must
* Salesforce architecture expertise within a large heavily integrated enterprise platform
* Experience with AppExchange products analysis, assessment, integration and implementation
* Excellent communication and presentation skills, both in writing and speaking
* Strong hands-on mentality, leads by example

Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws.