Contact Center/IVR Implementation Manager - Denver Ringcentral
Denver, CO

Job Description

Contact Center/IVR Implementation Manager - Denver

The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!

The Contact Center Implementation Manager at RingCentral will play a key role in planning and development and functions of the contact center our white gloved partner inContact. This role will drive implementation of InContact Studio and Central functionality within new Contact Center ACD designs and training.

Job requirements:

BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.

Equal years of professional experience beyond education requirements as noted above

Implementation & Solutions: broad skills in both technology & analysis

Strong trouble shooting and problem solving skills

Excellent communication (Written and Verbal) interpersonal skills

Cloud experience a plus

Previous experience with contact center workforce management is highly desirable.

Experience in supporting worldwide customers/Business Partners

Expert Services: deep skills in specialized technical & functional areas

Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

TECHNICAL

Providing technical configuration for IVR specific to InContact Studio programming (looking to have for Sr Managers)

Consulting, Design and development of IVR integrations

Enterprise account exposure - high end call centers

Providing process, data and object modeling in a variety of application and database environments.

Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications.

Providing technical architecture leadership, analysis, design, development, and enhancement.

Expertise in industry leading contact center technologies.

MS office knowledge (excel, project plans, smartsheet, visio)

BUSINESS

Presenting a professional image in conduct, attitude and attire.

Assisting with the development of client information management standards and evaluation of technology trends.

Consulting Experience

Bonus Experience:

Contact center operational experience

Contact Center software solution experience

Tier2