Client Development Manager Hub Group
Santa Monica, CA

Job Description

CaseStack is an industry leader in logistics outsourcing and consolidation solutions. For the past six years, CaseStack has been recognized as one of Arkansas Governor's "Best Places to Work". In 2018, CaseStack was acquired by Hub Group, a NASDAQ-listed (HUBG), $4 billion leader in supply chain solutions and multi-modal transportation. We seek self-motivated leaders with the confidence and desire to be part of a high-performance team.

As a Client Development Manager you will play a vital role in leading the definition, development and deployment of supply chain solutions for CaseStack's clients, which are consumer packaged goods companies. You will be responsible for overseeing the client's experience by working in a team environment and guiding the various internal functions with touch points to the client - including sales, operations, accounting and information technology. In this role you will manage multiple projects to ensure successful, high-quality service levels during client implementation and throughout the client's relationship with CaseStack. Additionally, you will seek expansion opportunities and ensure the client's continued satisfaction with CaseStack. The ideal candidate for this position must exhibit the business acumen and flexibility required to successfully work with all levels of the client's organization - from "C" level to entry level.

Periodic travel will be required (up to 30%).

Essential Job Functions

New Client On-Boarding and Implementation

* Act as the project management lead as new clients are implemented into the CaseStack warehouse facilities.
* Define timelines, tasks, and critical path issues to assure seamless and successful implementation into the CaseStack solution.
* Understand and document all roles and responsibilities for personnel within the client's organization.
* Perform client training on CaseStack's proprietary supply chain management software tools.
* Work with warehousing and transportation service providers to outline and define client service solutions.
* Establish, define, and communicate SOPs with all relevant internal CaseStack departments.

Ongoing Account Management

* Manage an account list which includes multiple CaseStack clients.
* Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
* Preempt and troubleshoot operational service challenges.
* Assure financial targets are being achieved for both the client and CaseStack.

Achieve Incremental Business Expansion from Client Base

* Work to become the trusted logistics advisor for assigned clients, with the goal of up-selling clients into an expanded set of services.
* Understand clients' complete set of logistics needs, and establish CaseStack as the comprehensive service provider of choice for the client.
* Work to optimize the CaseStack solution to meet clients' distribution needs in the most cost effective and efficient manner.
* Minimum 2 years of client service and/or project management experience preferably in supply chain and/or logistics industry.
* Bachelor's Degree in Business, Supply Chain, or related field.
* Strong understanding of the U.S. retail environment and/or consumer packaged goods industry is desired.
* Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
* Strong talent for multi-tasking and managing competing priorities effectively.
* Proven track record for implementing innovative solutions to complex problems.
* Highly organized; attentive to details.
* Excellent written and oral communication skills.
* Able to identify and assess clients' needs, and to craft compelling solutions.
* Self-directed, yet strong team player.
* Familiarity with EDI transactions, a plus.
* Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.

We offer a comprehensive benefits program (Medical, Dental, Vision, Disability, Life, 401(k)), and are looking for individuals that have the motivation and desire to grow within this fast-paced environment.

We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job-related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to humanresources@casestack.com and let us know the nature of your request and your contact information.

CS