telecom systems analyst II , Starbucks Technology - Seattle, WA Starbucks
Seattle, WA

Job Description

Job Summary and Mission

This critical position contributes to Starbucks success, by delivering and supporting technology solutions in support of telecom technology initiatives. As a systems analyst II - Global Technology, you will design and deploy technology and process solutions, establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This role requires experience performing requirements analysis, solution design, and process improvement coupled with the ability to collaborate across various IT and business functions. In delivering new technology and enhancing/supporting existing systems. An effective systems analyst II contributes relevant technical, functional, and process knowledge to ensure a consistent user technology experience.

Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Solution Design

* Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment
* Supports solution design utilizing user-centric design techniques
* Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
* Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects
* Considers overall user technology experience in thoughtfully designing engaging solutions

System Configuration & Testing

* Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery of telephone and data network initiatives
* Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and validating test results
* Uses data queries to support validation of data conversion and test results

Production Support

* Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA
* Develops system proficiency and builds subject matter expertise through root cause analysis
* Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team
* Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training
* Uses query tools to write ad-hoc queries for mass data analysis and operational reports

Leadership

* Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary
* Partners with business teams, responding quickly and thoroughly to issues and requests
* Provides constructive input and perspective to team conversations
* Able to lead small streams of design/work

Summary of Experience

* 5 years telecommunication experience
* Project management for telecommunication and data network services
* Deliver & support technology solutions, contributing relevant technical, functional & process knowledge for a consistent end user experience
* Aptitude for vendor management, high customer satisfaction levels and ability to relate to & partner with internal teams
* Coordinates issue resolution & solution design with vendors & cross-functional teams

Required Knowledge, Skills and Abilities

* Working knowledge of systems development lifecycle and IT operations
* Configuration knowledge of relevant applications/modules/platforms
* Strong understanding of TEM systems for accurate financial accounting and inventory
* Familiarity with ServiceNow
* Working knowledge within enterprise systems to support daily operations of telecommunications and data network
* Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
* Utilizes user-centric design concepts in conjunction with agile development and testing processes to support development of highly engaging technology solutions
* Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions
* Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities
* Ability to balance multiple priorities and meet deadlines

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.