Sr Developer, ServiceNow R1
Chicago, IL

Job Description

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient's and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Sr Administrator/Developer, ServiceNow will bring ServiceNow System Development and Systems Administration skills, including experience with integrations and DevOps.

Responsibilities:

* Serve as administrator and developer for the ServiceNow platform
* Consult with the lead developers, business process owners, customers, users and constituents to develop and analyze customer requirements
* Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
* Design and implement client scripts, UI policies, UI actions, business rules, workflows, and otherwise configure or modify ServiceNow applications to meet business requirements
* Design and implement integration via REST and SOAP API, as well as JDBC and PowerShell scripting
* Collaborate with internal and external teams to design and implement DevOps solutions
* Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes.
* Collaborate with internal colleagues to design and implement data feeds/interfaces with other systems, including databases, monitoring tools, LDAP, etc.
* Coordinate and perform application upgrades in partnership with vendors and internal colleagues
* Perform application testing
* Create and maintain system design and operations documentation
* Develop and maintain procedural documents relating to the management of the platform
* Provide advanced application support to internal team members
* Provide training and knowledge transfer to other employees as necessary
* Assist in IT process implementation and support as necessary
* Participate in occasional after hours releases for major implementations
* Provide "on call" support on a periodic basis as required

Required Qualifications:

* Bachelor's Degree in Computer Science or related field
* Experience creating, updating, and interpreting JavaScript, AngularJS and scripts
* Experience with DevOps, including but not limited to Jenkins, Git, Chef, Ansible and Puppet
* Knowledge of ServiceNow database hierarchies and design
* Experience with detailed components of ServiceNow, including Incident Management, Change Management, Problem Management, CMDB, Discovery, and Asset Management
* Experience with additional add on components of ServiceNow such as HR Service Management, Legal, Facilities Management, Security Operations and IT Finance
* Ability to create and configure forms and screen updates in ServiceNow
* 4 or more years administering and developing on ServiceNow platform
* Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education
* Experience with Agile development
* Experience with JavaScript, HTML/CSS and AngularJS
* Experience with PowerShell, REST, SOAP and SQL
* Experience with integrating third party applications such as AD, Monitoring Tools and other instances of ServiceNow
* Cloud development experience
* System Development: 5 years
* System Administration: 7 years
* JavaScript: 5 years
* HTML/CSS: 5 years
* AngularJS: 2 years



Desired Qualifications:

* ITIL Foundation Certification
* ServiceNow Certified System Administrator

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovative and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com