Sr. IT Change/Release Coordinator R1
Chicago, IL

Job Description

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Senior IT Change/Release Coordinator will be responsible for supporting R1's global IT Service Management processes. We are looking for a self-starter with a strong technical and business background, who enjoys collaborating with other talented team members and has a strong desire to deliver world-class IT services to our organization and our customers.

Responsibilities:

* Provide support and facilitate Change and Release activities.
* Organize and participate in cross-functional meetings, including Change Board and deployment planning meetings.
* Contribute to the documentation and lifecycle management of changes.
* Coordinate major infrastructure projects with the technical and business leaders.
* Maintain documentation of the Change and Release process.
* Manage the change and release calendar to ensure maintenance downtime is communicated to appropriate stakeholders.
* Facilitate live support and coordination for release activities.
* Report on key Change / Release metrics and identify and drive improvement across the organization.
* Facilitate internal/external audits.
* Champion and ensure compliance to R1's Change and Release process.

Required Qualifications:

* Provide support and facilitate Change and Release activities.
* Organize and participate in cross-functional meetings, including Change Board and deployment planning meetings.
* Contribute to the documentation and lifecycle management of changes.
* Coordinate major infrastructure projects with the technical and business leaders.
* Maintain documentation of the Change and Release process.
* Manage the change and release calendar to ensure maintenance downtime is communicated to appropriate stakeholders.
* Facilitate live support and coordination for release activities.
* Report on key Change / Release metrics and identify and drive improvement across the organization.
* Facilitate internal/external audits.
* Champion and ensure compliance to R1's Change and Release process.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: R1RCM.com.