At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
This individual will be responsible for translating business marketing requirements into full functional product specifications and working with Development and QA to ensure that GA deliverables meet the desired business goals.
Principal duties and responsibilities:
* Functional specification design and documentation, including logic flows & wireframes as it pertains to the IEP capabilities.• Manage roadmap and new feature rollout schedule with Product Management team • Participate in Beta/production rollout testing• Track/identify bugs and open issues related to new product/feature releases• Manage the process for tracking open development bugs and feature/future enhancements requests for existing products• Performing hands-on technical troubleshooting on regular basis for both internal/external teams• Track and analyze daily product performance via coordination with operations team• Ensure final deliverables meets business requirements
* Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing
Knowledge, skills and qualifications -
Education: Bachelors degree
Minimum years of work experience: 5 yrs
* Experience with all major web browsers, web sites, web-based technologies
Preferred skills: Human Factors / Information Architect or development experience a big plus
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 - Human Resources Department and let us know the nature of your request and your contact information.
Nuance is a multinational computer software technology company, providing speech and imaging applications.