Senior IT Engineer Crunchyroll, Inc.
San Francisco, CA

Job Description

San Francisco

Crunchyroll

Crunchyroll is the world's most popular anime brand. We're an international business focused on creating both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more.

About the Team

The IT team is an eclectic bunch of passionate folks who care deeply about subjects ranging from baseball stats to which Final Fantasy was the best version. We each have different areas of expertise, but support and collaborate with one another to produce the best results for the company. We support Ellation employees across all four offices, enabling them to do their jobs most effectively.

Location: San Francisco

Our headquarters is located in downtown San Francisco, where our group of cross-functional experts assemble to create experiences for Crunchyroll and VRV's passionate communities.

About You:

* Strong written and verbal communication skills
* Embody and be an evangelist for exceptional customer service
* Excellent troubleshooting experience
* Experience in a ticketing system
* Supporting Creative Office environment and users
* Independent thinker, ability to self-manage smaller tasks in a larger project
* Ability to analyze current business processes and identify areas for improvement
* Comfortable managing and administering macOS and Windows 7-10
* Strong experience as an IT professional and Tech Evangelist
* Deep understanding of networking concepts and troubleshooting
* Strong understanding of VoIP telephony solutions
* Previous experience with Mobile Device Management (MDM)
* Previous experience with IT Asset Management (ITAM)
* Ability to lift 25lbs with ease

Even Better:

* Experience configuring JAMF Casper Suite (client management framework)
* Technical documentation writing
* Prior experience with a workplace relocation
* Animation experience
* Experience with BASH, PowerShell, Python or other scripting language
* Experience with iOS and Android mobile devices
* Policy and procedure development and improvement
* IT certifications and/or training
* 3+ years of experience in a help desk environment
* Experience managing Office 365

A day in the life of a Senior IT Engineer at Ellation:

* Acting as point of contact for IT related issues in a macOS and Microsoft Windows environment
* Responsible for maintaining the infrastructural systems governing user and service interactions - Network, VPN, and server connectivity
* Assist with setup of internal company meetings
* Setup for New Hires, including computer build, desk setups and trainings
* Maintain IT ticketing queue, closing tickets within the company SLA
* Participating in the IT Helpdesk, provide technical assistance and support to end users
* Administration and maintenance of Active Directory, CentOS, and AWS
* Configuring and deploying Windows 7-10 and macOS
* Network management involving IPSec tunnels
* Assist with VoIP phone management
* Setup and maintain conference room A/V presentation systems
* Maintain documentation and process improvement standards
* Communicate technical information, both verbal and written, to a wide range of end-users up to C-level
* Training other IT professionals in IT-related matters
* Manage Google Apps (G-Suite)
* Printer and copier maintenance and support

Benefits:

* Competitive salary
* Medical, dental, vision, STD, LTD, and life insurance
* Health care and dependent care FSA
* 401(k) plan with employer match
* Employer paid commuter benefit
* On-site gym, showers, yoga, and wellness classes
* Catered lunch and 4 days per week
* Skilled, passionate, and fun co-workers
* Pet friendly environment - pet insurance and dog friendly office

Benefits: San Francisco Office

* Competitive salary
* Medical, dental, vision, STD, LTD, and life insurance
* Health care and dependent care FSA
* 401(k) plan with employer match
* Employer paid commuter benefit
* On-site gym, showers, yoga, and wellness classes
* Catered lunch and dinner 4 days per week
* Skilled, passionate, and fun co-workers
* Pet friendly environment - pet insurance and dog friendly office

Ellation

What's with the name, Ellation? We're all a cast of characters that get passion and strive to celebrate fandom in all its forms. So we're building a collection of destinations (a constellation, if you will) that connect people with their passions. Each day, we work to achieve complete fan elation (our vision), starting with popular subscription-video-on-demand brands, Crunchyroll, Rooster Teeth, and VRV. Our team spans across San Francisco, Los Angeles, Austin, Chișinău, and Tokyo to develop the product, design, engineering, marketing, and content that brings our communities of fans together.

Crunchyroll

Crunchyroll is the world's most popular anime brand. We're an international business focused on creating both online and offline experiences for anime fans, through content (licensed, co-produced, and originals), merchandise, events, gaming, news, and more.

Rooster Teeth

Rooster Teeth is the entertainment company for gamers. A pioneer in digital entertainment, we've spent 16 years fostering a passionate worldwide community around original western-style anime, animation, podcasts, gaming personalities, and comedy content. Rooster Teeth's diversified business encompasses subscription video, live events, merchandise, brand integrations, licensed studio productions, game development, and more.

VRV

VRV is a collection of fandom brands on a unified platform and includes Crunchyroll, Rooster Teeth, Viacom's NickSplat, and more. Our community connects through immersive content experiences in a digitally-driven environment via bundled subscription, a la carte subscription, or ad-supported options.

We are an equal opportunity employer and value diversity at Ellation. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.