Operations and Support Lead Caci International Inc
Stafford, VA

Job Description

Operations and Support Lead

Req #: 221120

Location: Stafford, VA US

Job Category: Information Technology

Minimum Security Clearance: None

Job Description

CACI is seeking an Operations and Support Lead to support a Marine Corps Oracle R12 based ERP that provides near real-time visibility of retail supply, wholesale supply, equipment maintenance, and repair transactions.

What You'll Get to Do:

* You will work as the lead of a centralized Operations Center that includes a robust Help Desk Team, providing Oracle EBS R12 Tier1/Tier 2 functional analysis and problem resolution for user reported problems.
* Operations and Support resources work closely with users, technical solution developers, and Oracle Functional resources to perform analysis, design and delivery of solutions for reported problems.

More About the Role:

* Leading a team to analyze and resolve solutions to functional issues and elevating defects and change requests through the problem resolution process.
* Documenting help desk trouble tickets in the Online Ticket Reporting System tool and leveraging to create metrics and frequently asked question guides.
* Managing the process of receiving and analyzing help desk tickets to develop resolutions specific to the problem or to escalate for additional analysis and troubleshooting.
* Conducting and participating in recurring weekly meetings with deployed customer helpdesk partners to capture user issues and share lessons learned.
* Supporting development and maintenance of websites and tools to facilitate information exchange.
* Developing and delivering functional helpdesk training sessions for users and helpdesk team members.
* Providing supervision to release management requirements

You'll Bring These Qualifications:

* Ability to lead a team of functional analysts to meet program priorities and resolve escalated issues
* Utilize metrics and program information to inform decision making
* Prior demonstrated sustainment support experience on an Oracle EBS program
* Demonstrated functional knowledge of Oracle R12 Budget to Report, Cost Accounting, Order to Fulfill, Procure to Pay, Acquire to Retire and Time and Labor
* Current Secret Clearance or ability to attain a Secret Security Clearance
* Bachelor's degree in related field and minimum 8 years of related experience
* ITIL v3 Practitioner
* HDI-TSP
* Must be a U.S. Citizen with at least an interim DOD Secret clearance or higher

These Qualifications Would be Nice to Have:

* Prior Oracle workflow experience in the DOD/Federal Government environment
* Help Desk ticketing system and incident escalation experience
* ITIL-compliant best practices for service desk management
* Experience supporting a USMC/DON IT related program

What We Can Offer You:

* We've been named a Best Place to Work by the Washington Post.
* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Stafford-VA-STAFFORD

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.