Manager Java with Support Cognizant
Berkeley Heights, NJ

Job Description

We are looking out for Java Developer with Support for our project team based out of Berkeley Heights - NJ

Key Responsibilities:

Predefined corporate guidelines Stakeholder Management Ensure management reports are circulated to the relevant stakeholders as per agreed timelines Service Management Act as the Single Point of Contact for Delivery for the project Responsible for End to End Service Delivery for the portfolio LOB being managed Devise Corrective and Preventive actions for any Service Level breaches near misses and Customer escalations Integrates Service Management Office into the service delivery to effectively leverage their specialist capabilities eg Incident Management Problem Management Change Management etc Manage defined processes and risks with respect to organization and customer Coordinate with onsite and offshore teams as necessary during project delivery Service Tracking Ensure service performance of the portfolio through defined metrics and KPIs Participate in PMR and Service performance review meeting and ensure availability