IT Business Analyst (Agile / SalesForce) Assurant
Chicago, IL

Job Description

You are a passionate Business Systems Analyst - You understand that effective solution development requires going above and beyond. You take pride in making a lasting impression. Your current position has limitations and you seek a bigger job with a bigger impact. Your job search has many options but you want to distinguish the jobs from the true career opportunities… which one is truly going to allow you to shine?

This Business Analyst supports and develops business processes and applications within Salesforce. This position is responsible for interviewing the business, working with the product owner, creating and streamlining a business processes resulting in user stories and requirements for our development teams to implement. The Business Systems Analyst will troubleshoot and work with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and/or procedures.

Responsibilities Include:

* Work with Product Owners and Stakeholders to develop user stories and to-be process flows to support the design and development of solutions
* Build, develop, and grow any business relationships vital to the success of the project
* Work closely with the Product Owner to gain an understanding of the features, business value and priority of requests
* Identify and document the current- and future-state business processes
* Log and track identified system problems through resolution
* Create and maintain documentation on processes, policies, application configuration and help related materials for users as applications are developed
* Develop and create customized reports and dashboards
* Keep abreast of new Salesforce features and functionality and provide recommendations for process improvements.
* Keep application users informed about system functionality and enhancements
* Train new users and regularly conduct refresher training with existing users on how to maximize use of SFDC
* Enhance integration and use of SFDC and App Exchange products with Salesforce.com as required

Basic Qualifications:

* 5+ years of experience working in an IT role
* 4+ years of progressive Business Systems Analyst experience in an Information Technology environment
* Experience in an Agile / Scrum environment .

Preferred Qualifications:

* Bachelor's Degree in a technical or business discipline
* Consulting experience
* 2+ years of working knowledge of Salesforce and familiarity with cloud technologies
* Salesforce certification (ADM 201).

Other Experience:

* Proficiency with business system design/ modeling, documentation and analysis techniques, and testing methodologies.
* In-depth knowledge and experience in project management processes, including: project planning and tracking principles; project risk and issues identification, assessment, tracking, and mitigation.
* Ability to effectively manage multiple assignments and priorities.
* Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
* Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction.
* Apply broad business knowledge and practical experience to the analysis / solution generation process.
* Experience coordinating system testing cycle, issues tracking and resolution.
* Requires continuous learning of new skills that add value to projects and assignments.