Infrastructure Systems Engineer Skytap
Seattle, WA

Job Description

Skytap is looking for a curious and proactive Systems Engineer to join our Infrastructure team. This team is the foundation for Skytap's success in part by building and maintaining our own internal IaaS. Our technically skilled engineers exhibit passion and expertise in building and maintaining Skytap's cloud services.

As a member of the team, you will be working to procure, deploy, troubleshoot and resolve Skytap storage, x86, and IBM Power servers across the company; support Skytap datacenter and co-location spaces; and participate in the team's hardware asset management and inventory programs.

Your Responsibilities:

* Collaborate with internal service teams to resolve infrastructure issues and identify chronic issues allowing Skytap to manage its services at scale
* Order, procure, build, and perform quality assurance for hardware and storage systems, including configuration of out-of-band interfaces (iLO/iDRAC/BMC), BIOS settings, and firmware levels
* Support, maintain and sustain storage solutions based on HPE 3PAR, fibre channel, iSCSI, and ZFS
* Troubleshoot and repair hardware defects on x86 and IBM Power servers and hardware components (CPU, RAM, RAID controllers, storage devices, network interfaces, power supplies, etc.)
* Learn and develop automation using Ansible and Puppet to standardize deployment and maintenance processes and reduce time to diagnose and repair defects
* Participate in the administration and maintenance of Skytap global infrastructure health, including responding to alerts, diagnosing and recovering from service-impacting incidents, and continuously improving monitoring
* Collaborate with the Infrastructure Networking team on configuring and troubleshooting WAN and LAN connectivity, routers, switches, and security
* Document processes, procedures, and policies for all infrastructure solutions and components
* Anticipate some travel to data centers
* Participate in an on-call rotation providing 24x7 coverage for Infrastructure incidents

Your Skills:

* 5+ years technical experience and strong knowledge of Unix/Linux operating systems (Ubuntu preferred)
* 5+ years experience performing hardware deployment, management, and troubleshooting, preferably with HPE, Dell, and Supermicro; experience with IBM Power systems is a plus
* 3+ years technical hands-on experience with SAN and fibre channel technologies, preferably HPE 3PAR
* 3+ years scripting experience in Bash/Shell
* 1+ years experience working with Virtualization/Cloud technologies, such as VMWare (preferred), OpenStack, AWS, Azure
* 1+ years experience with configuration management and orchestration using Ansible and Puppet
* Proficiency in monitoring, logging, and system management tools such as Zabbix, InfluxDB, Kapacitor, Splunk, and ELK
* Familiarity with network configuration and diagnostics, including Software Defined Networks
* Basic knowledge of high-level programming languages, such as Python (preferred), Ruby, Go, or Perl
* Practical knowledge of source code control and CI/CD tools, including Git and Jenkins
* Understanding of security concepts and technologies, including authentication, authorization, and accounting (AAA), encryption, and server hardening
* Working knowledge of Jira and Confluence or other ticketing and documentation tools
* Ability to multi-task and adapt to changes quickly
* Experience maintaining systems in a 24x7 Internet-oriented production environment across multiple data centers, involving at least thousands of servers

Why Join Us?

Since our founding in Seattle 13 years ago, our employees have been organically creating a culture defined by their passion, technical excellence, and desire to succeed as a team. These values have helped us navigate more than a decade of disruption in the tech industry and we're now poised for major growth.

Staying true to who we are as we grow and change means hiring people who share our commitment to customer success and company-wide accountability. We empower each employee to make an impact, to be active ambassadors of diversity and inclusivity, and to play an active role in building a company worthy of our employees' commitment.

We are scaling rapidly and gaining significant market traction. We have raised over $100M in funding, having closed our Series E round in August 2017. Our public cloud service was designed to solve a specific challenge -- migrate and modernize traditional enterprise applications in the cloud -- that is now paramount to CIOs worldwide. Major enterprises in healthcare, retail, media and more depend on Skytap Cloud to compete in the digital economy. We have differentiated, protected technology that decidedly solves an urgent challenge for enterprise IT. And we need more talented people to solve ever-larger customer challenges.

At Skytap we believe that great people build a great company. Skytap is committed to providing an inclusive, positive working environment for all employees, regardless of sexual orientation, ableness, physical appearance, education, age, race, or religion. We're looking for amazing people to join our mission--come be a part of building something great!