Commonwealth Of Massachusetts
At MassDOT, transportation is not about roads and bridges, or trains and buses - it is about people. Our mission begins with customers - individuals, businesses, municipalities, and regional transit agencies. We support programs and projects that deliver a high return on investment. We partner with municipalities, public agencies, and private sector businesses. MassDOT supports the economic, quality of life, and environmental goals of the Commonwealth.
Duties and Responsibilities
The EDP Programmer II assists the RMV Security Administrator in providing IS Security services to RMV personnel, MassDOT Personnel and RMV Business Partners. An incumbent of this position is responsible for performing the following duties which includes but is not limited to:
Provide superb customer service to internal and external customers via phone, email, fax, US Mail and in-person to communicate, in a professional manner, RMV IS Security requirements, provide status on security requests, research information to complete a security request, and provide problem resolution with quick and accurate responses.
Triage, analyze and respond in a timely manner to all requests submitted to department including:
* deactivation of accounts within the hour of receipt of the request
* requests for new security accounts
* requests for changes to security levels
* resetting of passwords
Maintain all department security related documentation and update documentation for accuracy and content
Ability to identify the RMV system the user will need security access for as well as be able to identify the system that needs a password reset
Coordinate training with RMV Training Department for business partners as a pre-requisite to receiving RMV system access
Perform basic office skills: taking a message, retrieving faxes, updating security forms, documents, creating emails, summarizing issues using computer software such as MS Word, MS Excel, and MS Outlook
Maintains both electronic and paper files.
Report any known security breaches to supervisor.
Utilize specific RMV systems, MS Access, EOTSS Intempo, EOTSS Service Now to update user profile information and report system problems
Ability to keep up to date with changes to systems and processes as they apply to the duties of this position
The hours for this position are 8:30am to 5:00pm.
Knowledge, Skills and Abilities
* Communication Skills: Strong oral and written communication skills.
* Professionalism and Customer Service: Handle requests, complaints and concerns sensitively, efficiently and with a tone of professionalism and patience
* Multitask: ability to balance competing demands able to handle multiple priorities
* Planning and Organizing: Natural inclination to take an organized approach to administering processes, ensuring compliance with Standard Operating Procedures (SOP's), rules and regulations and executing processes efficiently and effectively.
* Technical Skills: Computer literate with the ability to utilize computers and related technology with ease and efficiency, including advanced skills with web based applications and Microsoft products.
* Analytical/Problem Solving: Able to clarify the nature of a problem, evaluate alternatives and propose viable solutions.
* Security Conscious: Understands the importance of and safeguards appropriate access to computer systems and information.
If you have any questions regarding this position, please contact Felis DePina, Human Resources, at 857-368-8516.
All job applications must be submitted online through MassCareers to be considered. If you need an accommodation to complete the application electronically, please contact the ADA Coordinator, Rita DiNunzio, at 857-368-8738.
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
Minimum Entrance Requirements:
Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in electronic data processing work, the major duties of which included computer programming and/or computer systems analysis or (B) any equivalent combination of the required experience and the substitutions below.
I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*
II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.
V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.* .
* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Special Requirements: None
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
For purpose of bargaining unit designation, Unit 6 is equivalent to MassDOT Unit D.
About Commonwealth Of Massachusetts
Massachusetts Department of Public Health promotes the health and well-being of residents by ensuring access to public health and healthcare service.