Desktop Engineer Dealeron, Inc
Derwood, MD

Job Description

About Us:

We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.

Job Description:

As DealerOn's Helpdesk Support Specialist you will be important part of an IT team that provides internal end-user support and basic account administration. The successful Helpdesk Support Specialist will be creative and a strong problem-solver, joining a team of highly-skilled and motivated people dedicated to supporting the current and future IT infrastructure as well as internal and external clients. This is an entry-level position, located in the DealerOn Headquarters office (Rockville, MD).

Essential Functions:

* Provide support and troubleshooting services to fleet of desktops, laptops, mobile devices and other related peripherals.
* Answer and resolve support cases in a timely manner and with emphasis on strong customer service.
* Install and configure software and applications for workstation/laptop distribution
* Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
* Work closely with Systems team and management to identify issues, research solutions, and escalate issues to the appropriate resource
* Assist in vetting and testing new technology for business operations and/or initiatives
* Assist users in conforming to established systems security practices
* Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
* Participate in Disaster Recovery efforts and simulation testing
* Assist with the IT purchasing/logistics process
* Provide user training and supporting training materials as required
* Participate in remediation planning, testing and execution of projects
* Perform other duties as assigned

Required Skills/Experience:

* Strong experience troubleshooting Windows 10 Desktop Operating System issues as well as Microsoft Office 365
* Experience using Windows Server administration tools to troubleshoot end user issues
* Solid understanding of TCP/IP, DNS, DHCP and Active Directory
* Experience working with Helpdesk ticketing systems, work flows, and ticket based documentation
* Ability to communicate effectively with internal employees and external clients, verbally and in writing
* Excellent technical and user documentation skills
* Ability to accept and embrace the DealerOn's culture
* Interpersonal skills to handle sensitive situations and confidential information
* Self-confidence and respect for other people

Preferred Skills/Experience:

* At least one year of troubleshooting Windows 10 and Office 365 user issues
* Strong grasp of fundamentals of Internet DNS systems and records
* Professional experience in PowerShell, Bash, and other scripting languages
* Experience with web based working support tickets in Jira Kanban boards or other similar commercial Helpdesk ticketing systems

Education / Training experience:

* Associates Degree in technical field or related field required
* Bachelor degree or equivalent experience in the field of computer science, information systems or related field preferred

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

* Medical, dental and vision insurance
* Company matched 401K plan
* Paid time off
* On-site and off-site company events
* Casual Attire
* Fun workstations
* State of the art technology
* Free Parking
* Expertise in work environment

We are an Equal Opportunity Employer