Customer Signal Program Manager II Microsoft
Redmond, WA

Job Description

The Team

Microsoft is a Productivity and Platform company for the mobile-first and cloud-first world. We reinvent productivity to empower every person and every organization on the planet to do more and achieve more. Business Applications is a key growth area for Microsoft. As a foundational pillar of the company, the Business Applications Group (BAG) is building the next generation of business applications and platforms.

With the power of Mixed Reality, we understand data in context and simplify workflows to extend human ability. By blending the digital and real worlds, we can better understand the world around us and redefine what is possible. The Mixed Reality at Work studio (MRW) is responsible for bringing this vision to everyday organizations to make workers more effective, help businesses transform, and ensure everyone has a place in the workforce and workplace of tomorrow.

To accomplish our vision, the Insight Studio team within MRW delivers insights that enable our organization to build products that customers buy, use, and love. We are a multi-disciplinary team that has been designed for autonomy of execution but maintains strategic alignment with organizational objectives. We are inclusive, collaborative, and can't wait to meet you and see how you bring your unique talents to work with us.

The Role

Are you a customer-focused individual who enjoys working on early stage technology? Do you have a passion for learning about customers and their businesses with a beginner's mind, and then bringing solutions that not only satisfy their needs but exceed their expectations? If yes, then this is the role for you.

We are looking for someone with proven product, technical, and engineering skills, and a track record of leading successful enterprise customer engagements. A critical part of this function is listening to and channeling customer feedback into substantial product improvements. You will be a deep subject matter expert on both our products and customers. Further, you will develop a keen understanding of customer success and failure to inform our short- and long-term strategies.

If you love working in a startup environment where you constantly learn and grow, then join us. Together, we can change the nature of what it means to work.

* Direct enterprise customer engagement experience at a deep and strategic level, either in an engineering role with a customer focus or a field role with a technical focus (3+ years)
* Experience presenting to executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements (3+ years)
* Program Management experience (3+ years)

Preferred Qualifications:

* Bachelor or higher degree in Computer Science or related field

#MRW

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

* Build meaningful relationships with Microsoft's top strategic customers, from start to finish
* Devise customer development strategies in partnership with product teams that meet success criteria as defined by quarterly Objectives and Key Results (OKRs)
* Quickly come up to speed with new technologies and provide leadership in a new space
* Lead with a One Microsoft approach by partnering with account teams, user research, and product teams to land and facilitate customer engagements that identify critical customer pain points and needs
* Translate your deep understanding of our customers, their businesses, and their workflows into actionable and prioritized product roadmap recommendations
* Extrapolate evidence from something specific to demonstrate a much larger pattern or trend, and distill complex ideas into easy-to-follow narratives
* Establish and improve systems to manage and share product feedback from customers
* Deliver succinct outputs for leadership and partner teams
* Experiment, take risks, and celebrate failure as part of the growth process