Customer Services and IT Officer TS/SCI w/Poly Caci International Inc
Herndon, VA

Job Description

Customer Services and IT Officer TS/SCI w/Poly

Req #: 222594

Location: Herndon, VA US

Job Category: Information Technology

Minimum Security Clearance: TS/SCI with Polygraph

Job Description

What You'll Get to Do:

You will act as a hybrid Close Support/Service Desk Agent and will provide support to IT systems including day-to-day operations and monitoring and problem resolution. You will provide customer service to customers experiencing IT issues via phone/remote desktop support sessions.

More About the Role:

* Monitor tools and environments on 12-hour rotating shifts, from 5:30 PM to 5:30 AM, every other Wednesday through Saturday
* Utilize honed customer service skills to thoroughly and efficiently troubleshoot and resolve issues and errors for users
* Serve as the first point of contact for employees seeking technical assistance over the phone or email
* Perform remote troubleshooting through diagnostic techniques and pertinent questions
* Determine the best solution based on the issue and details provided by employees.
* Direct unresolved issues to the next level of support personnel

You'll Bring These Qualifications:

* TS/SCI w/ poly is required
* BA/BS and 3+ years providing support to IT systems
* Have strong troubleshooting skills and excellent customer service skills
* Have experience monitoring tools and environments
* Must have excellent communication skills
* The candidate must have knowledge of administrative tools and consoles
* Must have proven experience as a help desk technician or other customer support role
* The candidate must be tech savvy with working knowledge of office automation products, databases and remote control

What We Can Offer You:

* We've been named a Best Place to Work by the Washington Post.
* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Job Location

US-Herndon-VA-VIRGINIA SUBURBAN

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.