Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.
The Ecommerce Operations Coordinator is responsible for supporting the Ecommerce Operations Associate. They will work to resolve day-to-day site issues, support new technology initiatives, and assist cross-functional partners with their site initiatives and implementation. They are also be responsible for promotion code setup and testing.
Essential Duties & Responsibilities
* QA site to identify issues * Resolve day-to-day site issues * Raise tickets with appropriate vendor and ensure issue gets resolved in an appropriate period of time. * If global internal issue, working with Ralph Lauren team to get issue resolved quickly. * Promo code setup including AOS codes and manual creation of Custora codes * Verify promo assets have been setup, launched, and tested * Join meetings with third-party vendors on weekly basis to discuss issues and optimization opportunities * Verify VGCs are up to date * Employee shopping setup * Implementing new site initiatives (i.e. Curalate) * A/B testing support * Ad hoc Omniture report pulling * Student Discount promotion setup and execution * Partner with cross functional partners to solve technical issues for systems they use * i.e. Facebook feed, Apple Safari pixel update * Google Search Console error resolution
Experience, Skills & Knowledge
Skills and Requirements
* At least one year experience in Ecommerce and/or Merchandising * An understanding of and interest in current fashion trends and industry * Willingness to learn about and participate in other areas of the ecommerce business * Computer proficiency MS Office: Outlook, Excel, Word * Excellent interpersonal skills supporting a team environment * Excellent communication skills - verbal and written * Strong planning and organizational skills with a sense of priority for deadlines * Comfortable and confident in making effective autonomous (and group) decisions in a timely manner * Excellent attention to detail * This job is currently based in NYC, but will shift to our campus in Nutley, NJ in August 2019.
CLUB MONACO - Ecommerce Operations Coordinator
About Ralph Lauren
Ralph Lauren is a leader in the design, marketing and distribution of premium lifestyle products.