Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.
The Lead System Technologist will be part of the VIP End User Computing Team.The individual will be responsible for the configuration, management, and ongoing support of end user Mac workstations.This position supports system policy/configuration, image management, image deployment, application packaging, application distribution, security/performance patching, AV/Encryption, as well as the supporting back-end management infrastructures/technologies used (JAMF).
Essential Duties & Responsibilities
* Acts as a lead engineer to drive process development and capability for MAC hardware and software deployments * Collaborate with End User Computing Desktop Engineering, Global Service Desk, and Hardware Engineering * Partner with Information Security and other teams to assure Macs are compliant and secure * Assist the service desk on drafting knowledge articles for end users and support staff * Shipping, receiving and disposal of IT equipment * IMAC Support - IT equipment Install/Move/Add/Change * Basic scripting to automate MAC OS installations * MAC OS troubleshooting and alone with obtaining root cause * Administering JAMF policies configuration profile, patching * Create and maintain documentation on all MAC processes * Communicate with customers in a timely manner * Ensure SLA response times are met on requests, tickets, and tasks * Cross train end-users and service-desk staff * Creating knowledge base and document of known MAC issues * Inventory management of IT assets including asset auditing
Experience, Skills & Knowledge
Bachelor's Degree preferred or equivalent experience
* Apple Certified Mac Support essentials certification a plus * Experience with JAMF Pro MDM environment. Certification is a plus * Experience with large project roll outs at an enterprise level * Experience working in a large enterprise that is multi-national * Knowledge on Mac virtual technology such as and not limited to Citrix, Parallels, VM Fusion and VirtualBox * Broad technical experience and understanding of having a multi-operating system environment * Broad understanding of MAC OS and supporting it in the enterprise * Application packaging including complex packages and unattended installations
Desired Skills and Requirements
* Experience in JAM administration, 5 years * Strong history with MAC OS and MAC hardware * Exceptional customer service skills with good verbal and written communication skills * Basic understanding of Active Directory user management * Ability to create MAC OS images to decrease deployment time * Work as a team or independently to solve complex MAC issues * Video Conference equipment and meeting support * Capacity to multi-task and quickly prioritize duties * ServiceNow experience is a plus
Lead System Technologist (Mac)
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About Ralph Lauren
Ralph Lauren is a company engaged in the design, marketing and distribution of lifestyle products.