Technical Support Specialist-1 Paypal
Chicago, IL

Job Description

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

When applying for a job you are required to create an account, if you have already created account - click Sign In.

Creating an account will allow you to follow the progress of your applications.

Note:

Provide full legal first Name/Family Name

* DO: Capitalize first letter of First and Last Name. Example: John Smith
* DON'T: Capitalize entire First and/or Last Name. Example: JOHN SMITH
* NOTE: Use correct grammar for Names with multiple cases. Example: McDonald or O'Connell



Provide full address details

Resume is required

Multiple attachments can be uploaded including Resume and Cover Letter for each application

Job Description Summary:

Braintree builds products that make payments easier-so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share -- or the condo you rented this weekend -- without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you'll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more!

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

Role Description:

We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree's white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants' business ideas, answering questions ranging from "Help! I forgot my password!" to "Help! I need to integrate Braintree into my web store and app and don't know where to start!" After comprehensive training on Braintree's products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Day in the Life:

Getting Started: For the first two months, you will be training during the 9a-5p business day and working side-by-side with other Supportreeps to learn the ins-and-outs of Braintree.

Answering Inbound Phone Calls and Tickets: Most Supportreeps split their time between taking inbound calls and inbound email tickets from merchants and developers, helping to answer questions about their technical integration, Braintree's Control Panel, or transactions.

Collaborating via Slack, our internal chat tool: We use our Support Slack channel to crowdsource answers to tough questions that come from our merchants and to serve as a technical knowledge hub for other teams.

Extras: Once a Supportreep is comfortable in the day-to-day, there are a number of opportunities to contribute to the team and their own development in other ways. This can include facilitating training, shadowing other teams, quality assurance, and making updates to their test Braintree integration.

Beyond the day-to-day:

Asking Why every day to see how we can help improve the Braintree experience by being product stakeholders and by providing feedback often.

Caring a Lot about the merchant experience by providing next-level solutions to merchants and developers through email and phone communication.

Solving Together by collaborating daily with peers and other teams in the Braintree ecosystem to answer merchant questions.

Requirements:

Be someone who believes in Braintree's Values of Ask Why, Care, A Lot, and Solve Together.

Must be a self-starter, self-learner, and have unparallelled resourcefulness.

Should feel brave leaping into the unknown and always be able to ask why.

Be comfortable with consistent change - agility is key!

Be someone who loves swimming in solutions versus problems -- You should be someone who spends less time worrying about the problem and more time focusing on how to solve it.

Be a great writer with a keen eye for the nuances of the English language.

Love and understanding of technology, whether it be hardware, software, or other emerging technologies.

Experience in a role that puts you in direct contact with customers or clients.

Possess infinite patience and a desire to turn angry customers into happy ones.

The overnight role will work Sunday-Thursday 11p-7a -- but don't worry, we'll take great care of you with nightly food, transportation benefits, and fun.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Job Description:

See Job Description Summary

Subsidiary:

Braintree

Travel Percent:

0

Primary Location:

Chicago, Illinois, United States of America

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Paypal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.