Technical Solution Analyst (303595-616) Eileen Fisher, Inc.
New York, NY

Job Description

EF Manifesto

We make clothes. Simple, well-crafted clothes. We believe in great design. That great design takes time. We make work a place of purpose. Where what you give is as important as what you get. Work is most fulfilling when it is meaningful to you. When your life's purpose intersects with your work life's purpose.

We make life the center of business. We do business differently. Purposefully. Consciously. Profit is important. It sustains us. But doing business purposefully takes more than profit. It takes new ideas, new practices. This is business as a movement.

Position Description: Provide Technical and Operational Support functions across multiple technologies encompassing SQL, reporting, interfaces, IIS, etc. focusing on the Product Lifecycle Management (PLM) and Creative systems.

Summary of Duties and Responsibilities:

* Monitors and maintains the PLM systems and its associated plug-ins from a technical and usability point of view.
* Develop and maintain interfaces between PLM, corporate and external systems.
* Develop and maintain reporting, stored procedures and queries from the PLM database.
* Act as level 2 support for both functional and technical issues.
* Create and maintain all technical and infrastructure documentation pertaining to the creative systems.
* Partners with other groups and vendors to upgrade, update and maintain PLM systems.
* Collaborate to maximize benefits from our systems and data.

Other General Duties and Responsibilities:

* Provide recommendations for resolution of production problems.
* Develop and execute various test plans which would further demonstrate the proficient usage of PLM systems and modules.
* Provide on-call technical support.
* Meet the targeted deadlines for assigned tasks.
* Deliver training sessions as required for fellow IT associates.
* Evaluate, learn and assist with new tools and processes whenever required.
* PERFORMS OTHER RELATED DUTIES AND ASSIGNMENTS AS REQUIRED.

Required Skills

Education: College degree preferred

Required Experience:

* Minimum of 2 - 3 years in a technical / developer role with process and problem resolution experience.
* Strong SQL / relational database skills with experience in optimization of stored procedures and querying.
* Excellent communication skills, both verbal and written (technical specifications and documentation) with internal and external partners.
* Complete understanding of SDLC best practices, including participating in multiple concurrent projects.
* Good analytical skills & ability to plan and organize things effectively.
* Expert in recognizing & resolving issues effectively within a given time frame.
* Capability of working independently while displaying an aptitude for problem solving.

Desired Experience:

* Background in supporting PLM or PDM applications.
* Experience with report writing tools (primarily SSRS) and middleware tools.

Required Experience

Location:

(possibility for Irvington, Secaucus, NJ or NYC)

Some travel may be required (<25%)

Exemption Status:

Exempt

Work Schedule:

Full time with off-hour support required as necessary

Clothing Allowance:

Yes