Techical Support Analyst Transunion
Chicago, IL

Job Description

What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

* Minimum 3 - 6 years' experience in a technical applications support capacity, troubleshooting and resolving complex technical applications issues with a demonstrated focus on excellent customer service skills.
* Experience working in an enterprise-level infrastructure environment.
* Client focused, proactive and thorough in resolving issues and managing escalations as needed.
* Ability to analyze problems and perform investigations to find cause and resolution (and opportunities to improve processes).
* Ability to put technical issues into user terms to provide customers with clear direction and processing details.
* Strong organizational skills and experience in multi-tasking and prioritizing job responsibilities. Flexible in resetting priorities and understanding business reasons for changing them.
* Experience in credit reporting field (reading & evaluating credit data).

Requires intermediate to advanced knowledge of some or all the following:

* Operating systems: Linux, Windows XP, Windows 7.
* Querying/Scripting/Programming: SQL, XPATH, XML formatting and standards.
* Database applications: Oracle, Microsoft SQL, DB2.
* Understanding of Network technologies: TCP/IP, OSI Model, Load balancers.
* Experience analyzing, evaluating and troubleshooting data and data formats.
* Additional Applications: Splunk, CMS (Salesforce), ServiceNow.

We'd Love to See:

* Experience in credit reporting field (reading & evaluating credit data).
* Credit industry knowledge/ support experience is highly preferred.
* Internet Explorer configuration experience, especially with security certificates.

Impact You'll Make:

* Provide analysis and insights on data content for several areas across TransUnion.
* Support complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems.
* Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues ·
* Lead customer onboarding support initiatives ·
* Be the focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:

Analyst, IT Support