* Monitor the status of the liquidity base at all times and interact with market makers and clients when needed. * Report any trade issues with either market makers or clients immediately. * Work with Liquidity group personnel, sales and clients to resolve any trade disputes that may occur between platform participants. * Coordinate with Cboe FX Sales team for all onboarding requirements (UAT and PROD), FIX and market data onboarding's and certifications. * Troubleshooting root cause analysis and communicating any client issues that may arise. * FIX and market data onboarding certifications troubleshooting and review. * Coordinate with sales, development and market operations on the platform operations and health. * Interact with Cboe FX Prime Brokers regarding client integration or issues that may arise. * Manage support issues and escalate technical issues appropriately. * Monitor all electronic alerts and respond as needed. * Manage support issues and escalate technical issues appropriately. * Work Monday to Friday 9:30am to 5:30pm, holiday's included.
* Minimum 3 years working in FX environment customer facing support role. * Strong computer and communication skills. * Foreign Language Skills are optional but preferred. * Trading support experience is a plus. * Familiar with JIRA (preferred) * Familiar with FIX protocol and low latency trading systems (preferred) * Linux command line experience (preferred) * Some shell scripting and Linux performance analysis (optional but preferred) * Familiar with networking fundamentals and debugging tools (telnet, ping, traceroute, netstat and wireshark)
Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:
Equal Employment Opportunity is The Law (in English)
Equal Employment Opportunity is The Law (in Spanish)
Equal Employment Opportunity is The Law (Supplement)
E-Verify Participation Poster (English)
E-Verify Participation Poster (Spanish)
Right to Work Poster (English)
Right to Work Poster (Spanish)
About Cboe Global Markets
Cboe Global Markets operates as an options exchange.