Job Directory Cboe Global Markets End User Computing Specialist (2nd Shift)
Cboe Global Markets

End User Computing Specialist (2nd Shift) Cboe Global Markets
Chicago, IL

Cboe Global Markets operates as an options exchange.

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About Cboe Global Markets

Job Description

Job Description


Primary point-of-contact for support of all end-user hardware and software, including:

* Dell, HP and Apple Workstations and Laptops
* Windows 7 and 10, Mac OS, and Linux Operating Systems
* VMWare Virtual Desktops, Thin Clients, and Horizon View
* Any devices used on the trading floor
* MS Office products and All Major Browsers
* Skype for Business, Headsets/Webcams, Basic Desk Phone Configuration
* Video Conferencing Equipment
* Remote Access
* Mobile phones
* Printers/Copiers

Responsible for several day-to-day tasks:

* Hardware and Software Procurement and Asset Management
* New User Setup
* Virtual Desktop Administration
* Software Deployment
* Patching
* Break/Fix Support
* AD Management and Token Administration
* Install security measures and operate software to protect systems and information infrastructure, including system patching and software updates.
* Monitor computer networks for security issues.
* Identify common issues/inefficiencies and work towards stream-lining our processes.
* Provide local and remote support for end-users in Lenexa, Chicago, and New York.
* Train end-users on technology and communicate changes which will impact them.

Job Requirements:

The ideal candidate will possess:

* Equivalent of Bachelor's degree or higher and 5+ years in a Windows PC or Server Administration role.
* Thorough understanding of Microsoft Windows 7/10 and Office products - Certification a plus.
* Working knowledge of Windows 2010 Server, Domain Controllers, DNS, DFS, DHCP and WINS.
* Solid background in AD administration including group policies and security groups. Develop a cooperative relationship with end-users of all technical abilities.
* A drive to create an atmosphere of competence, trust, and respect with all end-users.
* An "automate everything" attitude and desire for effective and efficient processes.
* Highly methodical and analytical approach to problem solving and evaluating technologies.
* Experience updating software through SCCM is a plus

* Positive in a team environment.
* Dedication to quality and attention to detail.
* Excellent written and verbal communication.
* Willingness to work 2nd shift hours (Sunday-Thursday from 11:00am-7:00pm or similar)


Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:

Equal Employment Opportunity is The Law (in English)

Equal Employment Opportunity is The Law (in Spanish)

Equal Employment Opportunity is The Law (Supplement)

E-Verify Participation Poster (English)

E-Verify Participation Poster (Spanish)

Right to Work Poster (English)

Right to Work Poster (Spanish)

About Cboe Global Markets

Cboe Global Markets operates as an options exchange.

823 employees
Cboe Global Markets

400 S LaSalle St

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