* Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the "Deliver Plus One" standard * Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support * API Certification testing * Logical port creation and modification of default settings * Provisioning internal/external user web tool access * Testing/understanding changes to systems and functionality prior to deployment
Trading Support
* Support sales team with data/order type behavior requests * Service manual Cancel Order from TPHs * Futures Settlement Price Verification * Service and Support Block Trade and ECRPs * Trade reviews * Voluntary price adjustment management * Clearing/trade bust/adjust support * Data mining and research
Operational System Monitoring
* Perform daily system startup/shutdown checks * Monitor exchange systems and keep dashboards green * Futures Audit Logs queue (automated procedural tracking system) * Auction/Rotation monitoring * Futures Product Management (i.e. creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments) * Ad hoc project assignments
Job Requirements:
The ideal candidate will possess:
* Equivalent of Bachelor's degree or higher * Ability to work Sunday-Thursday, 11:30 PM to 08:30 AM CT. * Ability participate in weekend testing as required * Two to five years' experience in a securities related or technical support position * Proficiency in Windows and Linux desired * Strong troubleshooting, problem-solving and customer service skills * Vigorous desire to learn Bats technology and to be an Futures SME * Ability to work well in a dynamic team oriented environment * Excellent written and verbal communication skills
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About Cboe
Cboe Global Markets operates as an options exchange.