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Cboe Global Markets

Trade Desk Associate Cboe Global Markets
Chicago, IL

Cboe Global Markets operates as an options exchange.

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About Cboe Global Markets

Job Description

Job Description

Responsibilities:

Technical Support

* Provide first level and first class support answering Futures platform questions and resolving customer issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the "Deliver Plus One" standard
* Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queues and providing customer phone support
* API Certification testing
* Logical port creation and modification of default settings
* Provisioning internal/external user web tool access
* Testing/understanding changes to systems and functionality prior to deployment

Trading Support

* Support sales team with data/order type behavior requests
* Service manual Cancel Order from TPHs
* Futures Settlement Price Verification
* Service and Support Block Trade and ECRPs
* Trade reviews
* Voluntary price adjustment management
* Clearing/trade bust/adjust support
* Data mining and research

Operational System Monitoring

* Perform daily system startup/shutdown checks
* Monitor exchange systems and keep dashboards green
* Futures Audit Logs queue (automated procedural tracking system)
* Auction/Rotation monitoring
* Futures Product Management (i.e. creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
* Ad hoc project assignments

Job Requirements:

The ideal candidate will possess:

* Equivalent of Bachelor's degree or higher
* Ability to work Sunday-Thursday, 11:30 PM to 08:30 AM CT.
* Ability participate in weekend testing as required
* Two to five years' experience in a securities related or technical support position
* Proficiency in Windows and Linux desired
* Strong troubleshooting, problem-solving and customer service skills
* Vigorous desire to learn Bats technology and to be an Futures SME
* Ability to work well in a dynamic team oriented environment
* Excellent written and verbal communication skills

#LI-CM1

Cboe Global Markets is an Equal Opportunity Employer. For more information, please click the following links:

Equal Employment Opportunity is The Law (in English)

Equal Employment Opportunity is The Law (in Spanish)

Equal Employment Opportunity is The Law (Supplement)

E-Verify Participation Poster (English)

E-Verify Participation Poster (Spanish)

Right to Work Poster (English)

Right to Work Poster (Spanish)

About Cboe Global Markets

Cboe Global Markets operates as an options exchange.

Size
842 employees
Cboe Global Markets

400 S LaSalle St

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