Tyler Technologies is seeking a highly-motivated individual to become part of our exceptional support team. We are the largest software company in the nation focusing on integrated software and technology services for the public sector. Following an increase in market value of more than 1000% in the past 10 years, we are expanding into international markets along with continued expansion within the domestic sector. If you are looking for a position with the potential for upward mobility within your career, we have ample opportunities as you grow with us.
Tyler Technologies has named one of 'America's Best Small Companies' by Forbes for eight consecutive years. Additionally, we have been featured four times on the Barron's 400 Index. We offer competitive compensation, and elaborate benefits package, and an exceptional work life balance.
We're seeking an individual who is motivated to resolve technical issues, and work collectively with colleagues and managers to implement and manage a superior technical support experience for our clients. The ability to work in a team building and collaborative environment is integral to this position.
* We focus on the highest quality customer satisfaction and timely support. Your role this this position will be to identify, analyze, and deliver solutions to customers. * Knowledge of, or willing to learn Human Resources and Payroll software to resolve customer's questions. * Monitor and manage open customer cases.
* A cumulative of 4 years' experience: BS/BA with no work experience; AS/AA and 2-year work experience; or 4 years' work experience, preferred. * Excellent verbal and written communication skills with the ability to effectively communicate with customers, managers, and executives on technical and business issues. * Experience providing high quality customer support in an environment where reliability and punctuality were highly valued. Strong organizational, project management, and negotiation skills.
About Tyler Technologies
Tyler Technologies is a company that provides integrated information management solutions and services for the public sector, with a focus on local governments.