Software Development Manager, Developer Services Liveperson
Seattle, WA

Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

LivePerson is currently seeking an experienced professional to join our Developer Experience team as a Software Development Manager in Seattle, WA. You will lead the development of mission critical services and infrastructure that enables top brands to become fully conversational businesses. You will have a track record of leading successful Software Engineering teams. This role provides an opportunity to join a fast-growing organization and shape the future of LivePerson's Open Platform strategy.

You should be an expert in:

* API management and reverse proxy solutions.
* JSON and REST services
* Web authentication methods including OAuth, JWT, JWS, etc.
* Working with production teams to set up servers, load balancers, etc.
* Setting up a CI/CD pipeline on K8s and Docker.
* Performance testing and monitoring tools.
* Unit testing as well as contract testing testing techniques.
* Performing API and code reviews.

In this role, you will:

* Lead a team of software development engineers.
* Work with production teams to ensure a secure, scalable and reliable setup in LivePerson's global data centers.
* Develop monitoring, alerting, reporting, and performance measurement solutions for our core APIs.
* Drive an SDLC process for API management
* Establish API specification standards and auditing mechanisms.
* Collaborate with development, support and production teams to resolve API-related issues

Required qualifications:

* Bachelor degree in Computer Science, Computer Engineering, or a related field.
* 6+ years professional experience in software development of large scale/large impact systems.
* 5+ years professional experience in software development management.
* 5+ years experience in leading teams following Agile methods, with teams of 2-6+ developers.
* Strong track record in designing systems for scalability, performance and reliability.

Preferred qualifications:

* Master degree in Computer Science, Computer Engineering, or a related field.
* 8+ years professional experience in software development of large scale/large impact systems.
* Expertise in Node.JS (TypeScript), LUA, and/or Go

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.