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LivePerson

Principal UX Designer LivePerson
Seattle, WA

LivePerson is a technology company that develops products for online messaging, marketing, and analytics.

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About LivePerson

Job Description

Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!

LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship - a conversational relationship - with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.

LivePerson is currently seeking a Principal UX Designer to join our Developer Experience team in Seattle, WA. This role offers a unique challenge to craft intuitive design solutions for a global audience of developers. Your work will shape the future of how developers onboard, learn and engage with LivePerson's products and services. As a team player, you will work closely with product and engineering teams to build compelling conversational applications. You have a passion for simplifying complex problems into intuitive workflows and are a champion of designing engaging experiences to meet developer needs.

In this role you will:

* Lead the design vision and execution of engaging developer experiences including onboarding, learning and building
* Collaborate with product and engineering in an agile environment to realize solutions within technical and time constraints
* Coordinate developer experience initiatives across LivePerson to realize a coherent user experience
* Engage with our external developer community to understand their needs, including conducting workshops
* Establish best practices and design guidelines to help third party developers find success using our products and services
* Identify and translate interaction problems into new standardized design patterns and building blocks
* Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer experiences
* Utilize participatory and iterative design techniques including user research, agile design iteration, rapid prototyping, and usability testing
* Synthesize complex design problems into intuitive presentations, prototypes and design specifications
* Present designs to leadership and key stakeholders throughout the design process

You should be an expert in:

* Bachelor degree in UX/UI design, graphic/product design, HCI or a related field.
* 7-10+ years experience designing web applications
* Demonstrated experience working closely with and supporting product teams throughout product life cycle
* Skilled in crafting user-centric information architecture and customer journeys for applications targeting specific personas or audience segments
* Adept in knowing when and how to use user research methodologies for creating user validated designs
* Strong portfolio that showcases the ability to work from a problem through concept sketching, storyboarding, UI design patterns, interactive prototyping, testing, to launch of final design solutions
* Proficiency with a variety of design tools such as Sketch, Illustrator, Marvel, Axure or similar

Preferred qualifications:

* Advanced degree in UX/UI design, graphic/product design, human computer interaction or a related field
* Experience with HTML5, CSS, JavaScript, SQL and/or Jquery is a plus
* Experience with responsive design methodologies and web development front-end frameworks
* Experience working with remote development teams, including external development partners
* Ability to own some front-end development to facilitate prototypes and iterative learning
* Past experience designing solutions for developers

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

About LivePerson

LivePerson is a technology company that develops products for online messaging, marketing, and analytics.

Headquarters
Size
1106 employees
LivePerson

475 10th Ave

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