Production Management and Application Support, L3
Req #: 190066380
Location: Jersey City, NJ, US
Job Category: Technology
This is a role in the technology organization providing devops support for Regulatory applications. The role will include the following themes:
Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Regulatory and Compliance applications.
Provide ad-hoc reporting for internal users driven by external regulators.
Work with Application Development (AD) teams to implement fixes and improve stability.
Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.
Help monitor and improve monitoring of the application suite and proactively fix potential issues.
Translate production issues into technical defects and work on defect management.
Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
Engage with project teams through the project life, more towards go-live to ensure successful delivery.
Technical skills, knowledge and experience
Experience in technical production support
Good analytical and problem solving skills
Experience in supporting trading applications a plus
Working knowledge of SQL and stored procedures
Working knowledge of UNIX
Strong software and business systems design, analysis, development and support skills preferred
AWS Cloud knowledge a plus
Excellent interpersonal relationship / teamwork skills
Excellent communication skills (verbal and written) in English, providing clear problem descriptions
Proven complex problem solving/management skills and a strong eye for detail
Proactive individual showing eagerness to learn,a strong sense of ownership and a willingness to change things.
Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About JPMorgan Chase
JP Morgan Chase is a financial services provider that offers investment banking, asset management, treasury, and other services.