Premium End User Associate Ge
Boston, MA

Job Description

Role Summary:GE is looking for a Premium End User Associate who is highly motivated, energetic, comfortable with technology and a client service professional. As a member of the Premium Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets (PC, mobile, etc.), site-wide audio-visual equipment and user experience/interaction. The PSE will also focus on new technology deployment, service delivery management, and customer support.

Essential Responsibilities:

In this role, you will:

Provide Premium end-user services across the site, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met

Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience

Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity

Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution

Ensure all business policies and standards related to client services, IT security and compliance are being met

Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization's technology strategy mission

Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations

SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization

Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals

Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise

Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders.

Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change

Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution

Qualifications/Requirements:

Basic Qualifications

High School Diploma with 1 year of professional experience in desktop support or videoconferencing technologies or an audio visual support

Eligibility Requirements

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Must be willing to travel (If there is travel)

Must be willing to work out of an office located in Boston, MA

Desired Characteristics:

Technical Expertise:

Windows 7 and 10

MAC OS

Skype Meeting and Skype Broadcast

AV Cisco Telepresence equipment

Office 365

Business Acumen:

Experience in mission critical IT operations support environments

Ability to effectively interface with all levels of the organization and external customers

Experience working in a global organization

Leadership:

Ability to influence others and lead small teams

Lead initiatives of moderate scope and impact

Personal Attributes:

Ability to develop and follow procedures

Ability to manage multiple, simultaneous tasks, client relationships and expectations

Excellent written and oral communication skills

Strong team player - collaborates well with others to solve problems and actively incorporates

Effective problem identification and solution skills

High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment

About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Massachusetts;Boston;