Under the direction of the Manager of Hosted Systems the NOC Operator is responsible for the proactive monitoring of multiple applications and sets of servers and polling of customer data to ensure data integrity and that customer requirements are met, administration of new users and maintenance of existing users within the PAR SaaS offerings.
PAR Technology Corporation is the parent company for three wholly owned business units providing systems and services for both government and hospitality sectors. PAR's largest business unit, Restaurant & Retail Systems (PARTech, Inc.), is the world's leader in technology products and service integration solutions for the quick service restaurant industry. With revenues of approximately $150M, this unit serves many of the largest restaurant companies in the United States and around the world.
* Perform 24-hour network surveillance and alarm reporting utilizing compute, network and storage monitoring and surveillance software * Document and analyze alarms, identify points of failure and see through to resolution any failures working with or escalating to the appropriate department if needed * Utilize, manage and maintain network and performance monitoring tools to ensure application reliability (Kaseya, Nagios) * Interface daily with our Help Desk technicians and Leads and assist with failed/missing poll reports of customer data. * Collect, document, and analyzing customer trouble reports, to isolate and resolve customer facing outages * Setup and configure new clients as well as perform change management on existing clients * Participate in Internal QA testing of new SAAS releases and Windows Security Patches before deployment to live sites * Work with PAR Technicians and PAR management to assist in the resolution of equipment or network level outages * Provide and manage internal communication of Major Service Interruption (MSI) outages for all of PAR's network equipment and services * Provide and manage internal communication of High Risk (HR) maintenance activity affecting PAR's equipment and services * Facilitate escalation to Engineering as required for service specific network or equipment issues
KNOWLEDGE AND SKILLS
* Associates degree in Computer Operations or related field with a minimum of 3 years operations experience in the following areas: * PowerShell Scripting experience required * Windows operating systems * General knowledge of SQL queries and update statements * General knowledge of Microsoft SQL Server 2008 * Data Center monitoring tools * Knowledge of all PAR hardware, software products and peripherals
Quality: "Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy".
NOTE: This job description is intended to be illustrative of the position's duties and should not be construed to be an exhaustive statement of the essential functions of the job.
About PAR Technology
PAR Technology Corporation develops and markets products that assist hospitality operators around the world to better manage money, materials, people and the guest experience.