Atos is a global leader in digital transformation services with annual revenues north of $13.6 billion and 100,000+ employees in 72 countries. We are European n° 1 ranked andj key player worldwide in Cloud, Cybersecurity and High-performance Computing. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Noteworthy brands within Atos worldwide include: Atos WORLDGRID, Atos SYNTEL, Atos UNIFY, many more! For more information please visit, www.atos.net!
L2 IT Desktop Support Specialist
Mandatory Tasks - Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration management defect/problem reporting system.
Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies.
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents. Ensures that the requirements of agreed internal and/or external levels of service are met.
Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales.
Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
Your Application: If you wish to apply for this position, please 'click to apply' and complete our online application form and attach your CV in Word or rtf doc format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran status or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities.
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Atos is a company providing consulting services and solutions.