Junior Technical Support Engineer Motorola Solutions
Chicago, IL

Job Description

The responsibilities associated with the Junior Technical Support Engineer role include, but are not limited to:

* Undertakes routine installations and de-installations of items of hardware and/or soft-ware. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or soft-ware using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed.
* Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
* Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.
* Escalation Point for 3rd line support out of working hours on a call rota of one in every three weeks