Data Center Operations Manager Morgan Stanley
Ashburn, VA

Job Description

The Ashburn Data Center Operations Manager is responsible for the overall management of the Virginia Data Center portfolio. This involves oversight of the Mechanical & Electrical infrastructure, the rack and stack activities, and the hardware break/fix activities. Support of the entire is IT asset lifecycle is the primary objective of this role. Capacity management, Change management, and Incident management are all key requirements. Strong relationship building skills required with multiple landlords.

Role Responsibilities:

Equipment Physical Installation: Carry out moves, adds, and changes (MAC) which includes obtaining requirements from IT silos on MAC work (such as power, space, physical connectivity, etc), centralize all installation requests, provide a wide range of services from handling deliveries, assigning rack locations, taking the lead to review with power, cooling and cabling on installation, carry out network/fiber patching, physical rack/stack equipment, inventory management (labels, bar-codes), configure management console or iLo ports, rack diagram updates.

Documentation Management: Obtain and collect all data necessary for management/operation report, including capacity management, forecasts, vendor coordination, patching, tape management and available resources, co-ordinate with IT Business Management to update Asset records.

Equipment Disposal: Work with equipment owners (IT silos), IT Finance, IT Business Management, IT Security, and approved vendor for pick-up, data wiping, and disposal.

Data Center Power-down & Annual Maintenance Management: Coordination with different vendors and all IT silos for power down or annual schedule maintenance events.

Daily activities Morning/End of Day checks: Hardware physical inspection, email status report.

Vendor Management: arrange onsite access and escort for vendors should it be required for break-fix, installation or any project works.

Access Arrangement: assist IT silos to arrange data center access as required.

Smart hands services: assist IT silos to perform reboot, hardware failure trouble shooting etc.

Hardware involvements: Servers (Blade & Rack mounts): Oracle, IBM, HP, Dell - Cisco & Juniper switches - Brocade SAN director and/or switches - Hitachi and Netapp Storage arrays

Skills Required

Strong Communication skills

5-10 Years Data center related work experience

Good understanding of server installation procedures

Skills Desired

Financial company background is a plus

Good understanding of data center M&E infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc) is a plus