Senior IT Specialist Cruise Automation, Inc.
San Francisco, CA

Job Description

We're the driverless car company.

We believe in improving people's lives by making transportation safer, more accessible, and more convenient. We're building the world's most advanced software to fuel the driverless cars that safely connect people to the places, things, and experiences they care about.

We seek and embrace diversity in all of its forms. We continuously push ourselves to think differently and take ownership wherever it's needed. This is a place for dreamers and doers to succeed. If you share our passion for achieving what some say is impossible, join us.

About the role:

We're looking for a Senior IT Specialist to join our team! It's a fast-paced environment in which you'd be working on cutting-edge technologies. We need people who are organized and able to think on their feet, and who can find creative solutions to interesting problems.

Day-to-day responsibilities include:

* Provide L2 and L3 support for technical issues across our environment
* Effectively manage inbound support requests via walkup, Slack, Zendesk and email channels
* Become deeply familiar with all aspects of our IT environment, including Mac/Linux/Windows desktops, Audio/Visual equipment, printers
* Assist with setup and sound check for company-wide meetings across multiple offices
* Perform user account management via OKTA, LDAP, Active Directory
* Administration of Okta, Google G Suite, and other tools
* Document policies & procedures to reduce overall support burden through Confluence
* Work with different teams including Security, Legal, Finance, and Engineering to develop efficient workflows and improve processes.
* Mentor and train our IT Support Specialists


* Manage several IT projects adhering to tight timelines

You should apply for this role if you have the following qualifications:

* 3+ years of experience in a service desk role or related experience
* 1+ years leading a helpdesk team
* Deep familiarity with Mac, Windows, and Linux operating systems
* Understanding of basic networking concepts
* Proven ability to provide hands on support and diagnose technical issues across a variety of different platforms
* Ability to work well under pressure, and self manage competing priorities
* Demonstrated experience understanding complex issues, and explaining them in terms appropriate for the customer (whether technical or nontechnical)
* Desire to provide a fantastic level of customer service and satisfaction
* Familiarity with Okta, G Suite, Active Directory, and how they interoperate
* Passionate about self-driving technology and its potential impact on the world
* Attention to detail and a passion for correctness
* Team player with excellent communication skills

Bonus Points:

* Familiarity with Ubuntu Linux operating system
* Knowledge of scripting in Python or Bash

Perks of being a Cruiser:

While doing meaningful work is the best perk of all, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our robot cars go:

* The opportunity to solve difficult problems that have immediate and valuable real-world applications
* Competitive salary and benefits including 401k Cruise matching program to help you meet your long-term financial goals
* Medical / dental / vision, AD+D and Life
* Paid parental leave so you can spend time with the newest addition(s) to your family's fleet
* Health and Wellness reimbursement
* Flexible vacation and 10 paid company holidays
* State of the art equipment for your workstation
* Healthy lunch, snacks, dinner



Take a glimpse through the lens of a Cruiser on our LinkedIn Page

GM Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, GM Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. And if you believe that you will need any type of accommodation, please let us know.

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