Facebook is seeking a Program Manager with web and enterprise infrastructure environment experience. The Infrastructure Services and Operational Support team designs, implements and continuously evolves systems and processes to support all aspects of network and data center operations. In this role, you will work closely with Facebook Data Center Managers, network and software engineers, key Infrastructure business stakeholders, and end users to devise technical solutions for business problems and own delivery from concept to creation. The Operations Program Manager will assist support our global data center teams with networking team's deployments, facilities construction and maintenance, hardware maintenance, network maintenance, and builds deployments, operations, and tools. The program will support the growth, management, and 24x7 upkeep of Facebook.
This is a full-time position based in our main office in Fremont, CA.
* Manage highly cross-functional site infrastructure projects in a matrix organization covering a range of areas (data center, network, logistics, supply chain, infrastructure software engineering).
Identify operational pain points and opportunities to improve business practices and resources in areas that will deliver the greatest impact drive internal process improvements across multiple teams and functions.
Review operational issues and determine if a technology solution is required or a process correction needs to be made.
Conduct business process re-engineering reviews to innovate on business processes and define ways to improve their efficiency and effectiveness.
Elicit detailed business requirements by engaging the business to capture clear functional design artifacts using techniques like use cases, data diagrams and process flow diagrams.
Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases.
Drive internal process improvements across multiple teams and functions.
Lead/support all business readiness activities including training, testing and rollout.
Work independently with minimal supervision.
Drive continual improvement of cost productivity.
Identify areas of risk and drive mitigation with subject matter experts within the organization.
* Bachelor's degree in MIS, computer science, systems engineering, electrical engineering, business or a related field.
4+ years of work experience as a Product or Technical Program Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space.
Experience adapting and learning new tasks.
Analytical, problem-solving, negotiation and organizational experience.
Organizational, coordination and multi-tasking experience.
Experience executing multiple tasks simultaneously.
Experience collaborating with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks.
Cross-functional leadership experience.
Organizational and time management experience.
* Project/product management experience in building scalable, enterprise tooling initiatives, defining roadmaps and translating strategic initiatives into tactical, objective programs.
Familiarity with the scrum methodology or software development.
Strong systems development and deployment experience.
Excellent communication skills and demonstrate attention to detail.
Independent and thorough in examination and analysis, alongside results oriented.
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
Networking or data center experience with CCNA/JNCIA or equivalent experience.
Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at email@example.com.
Facebook is an online social networking service.