Network Operations SDM Mcdonald's
Chicago, IL

Job Description

McDonald's, one of the most recognized brands in the world,

is seeking a Network Operations Service Manager who will lead several global

network service partners to deliver operational excellence and continual

service improvement, providing governance, direction and leadership to our

partners' Service Delivery and Operations Managers. In this role, you will be

responsible for the ITSM processes for all network services provided by Global

Networking, including cloud and on-premise data centre networks, global

MPLS/VPN and LAN & WLAN. You will

partner with Global Networking Service Managers in the team to ensure both new

and existing services have solid operational processes in place and are

performing as expected.

We are moving fast and are adding to our best-in-class team.

Joining McDonald's means thinking big every single day and preparing for a

career that can have impact around the world. We are customer obsessed,

committed to being leaders in our industry and believe we are better when we

work together. Over the last year, we have launched home delivery, radically

improved the digital experiences of our restaurants, introduced mobile pay and

have so much more to come.

That said, the biggest area of increase in our spending has

been in technology, which is helping to drive our growth. We're looking at how

to use technology to improve the customer experience and build new customer

experiences. We're also exploring technologies that can help us reduce or

eliminate repetitive tasks and make employees' jobs more interesting and

rewarding. With all the new projects and initiatives, it is an exciting time to

be on the team that is helping to make a Better McDonald's!

Key Responsibilities:

* Operational governance,

driving global network service partners to meet and exceed SLAs and KPIs.
* ITSM process owner for

network services.
* Lead continual service

improvement as appropriate.
* Change Advisory Board lead

for Global Networking.
* Escalation point for

incidents and Global Networking representative for Major Incidents.
* CMDB lead for global

network services, including asset management and approval of monthly

asset-based billing.
* Service lead for

Application Performance Management (APM) and Network Performance

Monitoring (NPM) services, implementing and leading the service across

global network services.
* Network engagement lead

for a division or region of the Business.