Job Directory Amazon Manager III, Support Engineer

Manager III, Support Engineer Amazon
Seattle, WA

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About Amazon

Job Description

Company: Amazon.com Services, an Amazon.com company

Position Title: Manager III, Support Engineer

Location: Seattle, WA

Position Responsibilities:

Collaborate with Software Engineering teams to problem-solve critical software production issues. Provide technical guidance and troubleshoot operational challenges. Create technical documentation including SOPs, Knowledgebase articles, and Best Practices from common production issues. Develop new software tools and scripts to resolve issues timely, effectively and efficiently. Execute technical tasks including software upgrades. Develop training documentation and mentor junior team members. Use technologies, tools, systems, and frameworks, including monitoring and logging tools, developed for existing devices, to expand new devices for future product launches.