Under general supervision, performs basic Laboratory Technical Services (LTS) functions that support the customer's research and development community. Services can include but are not limited to: daily system checks, user calibrations, reagent preparation, material/supply staging.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for vendor work orders and associated invoicing and collections in accordance with company policies and procedures.
Responds to technical and service status customer inquiries by phone and/or email communications, as needed. Connects appropriate SMEs with customers to resolve/answer concerns.
Prepares vendor repair/install cost estimates for customers.
Performs accounting duties, which include preparing estimates, invoicing, balancing accounts, and reconciling functions.
Oversees and assigns workflow priorities based upon customer requirements.
Processes inbound lab equipment into inventory.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School Diploma or general education degree (GED) required. Associate's degree in a technical field preferred. Minimum one year related experience or equivalent work experience.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Experience with Desktop publishing, Microsoft Office Suite and Online Help.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE Group is a real estate services and investment company.