KACE Systems Administrator - Virtual position Partners Data Systems
New York, NY

Job Description

Overview

CompuCom is hiring a Systems Administrator III! (KACE System Administrator III)

KACE Specialty

* 5+ Year's Experience Supporting KACE
* Enterprise wide software distribution, remediation, and reporting
* Setup, modify, and maintain device collections within the console
* Troubleshoot minor infrastructure issues with Distribution points or console warnings
* Microsoft System Center Configuration Manager certification (MCP)
* Tools Administration and Maintenance
* Ensuring Content is on DPs
* Resolving errors in console
* Create KACE servers roles
* Monitor KACE servers
* Manage and monitor Software Update Points
* Go through Client Health check and anything need to remediate should be pass it down to Level 2
* Go through Infrastructure health Check as required
* Manage Documents if any changes to infrastructure
* Troubleshoot issue at infrastructure level
* Troubleshoot issues that are sql related
* Work on site upgrades when required
* Manage / modify documents from standard documents according to client environment
* Be able to face client and answer their detail technical issues and resolutions for overall KACE infrastructure
* Create reports
* Escalation point for level 2
* Training on Software distribution for 1-20 end points
* Install/Uninstall KACE agent
* Locate and read KACE log files
* Run existing reports and evaluate data
* Follow provided process documentation and work instructions
* Resolve end user incidents related to failed software installations
* OSD Updates
* Monitor deployments in the infrastructure, if require attention resolve them
* Resolve patch issues and bring resolution before production. Consult with Vendor
* Monitor Level 1 has followed the process to create any object in KACE console
* Troubleshoot issues for application deployments or patches at mass level
* Manage Client health check to meet the SLA every month and continuously
* Ensure standards are met in KACE console with names and process for applications, deployments, collections, patches…
* Be able to communicate to client for any escalated issue and bring solution for client based issues
* Monitor KACE Infrastructure Health and escalate issues to vendor
* Utilize different KACE tools to remediate deployment, patch level and client issues.
* Ability to understand and follow approved documented processes and procedures
* Basic understanding of Windows Operating System
* Basic use of Microsoft Excel
* A+ certified technician
* Basic understanding of LAN/WAN technology
* Basic understanding of Server operating system technology
* A minimum of two year's experience performing desk side support functions
* Process document maintenance
* Pull existing reports
* Understand the KACE console and navigate it quickly
* Able to create collections for software release and distribution and add clients to collection
* Able to create packages/applications and deploy
* Create patch Software Update Group and deploy them
* Monitor the deployments
* Troubleshoot client issue and fix them one at a time
* Troubleshoot deployments one at a time
* Be able to reinstall one off KACE client and remediate issue
* Troubleshooting = mostly following scripts