Jr NOC Technical Support Spclst Motorola Solutions
Elgin, IL

Job Description

Under general supervision, this position will perform duties as outlined in the NOC Standard Operating Procedures with a focus on network/systems infrastructure troubleshooting and reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Following SOP/SLA guidelines, provide the escalation of Critical Incidents to NOC Management to facilitate governmental reporting requirements. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Qualification:

One to three years of education or related work experience

MCP or CCENT desired

MCSA, VCA or CCNA a plus.

Experience with administering CRM and one or more of the following Monitoring Solution a plus:

* ServiceNow
* NetCool
* BigFix
* Mcafee
* ELM
* Lumension
* Acronis
* Altiris

Strong verbal communication skills.

Proven interpersonal skills, including the ability to work in a team environment as well as independently.

Good documentation/written communication skills.

Ability to remain level-headed and professional at all times.

Reliable; ability to report to work on time for scheduled shift.

Must be able to work a 24/7 rotating shift.

Must be able to work overtime as required.