IP Telephony Field Engineer Motorola Solutions
Chicago, IL

Job Description

* Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
* Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services
* Responsible for design, staging, configuration, implementation, and support for VOIP installations and associated systems
* Engages with business and IT leadership to offer enhanced features and value from Voice technologies
* Performs complex upgrades and installations within scheduled maintenance periods
* Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
* Participates in on-call rotation within Infrastructure Engineering staff
* Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
* Performs call center scripting and modifications as required by business units
* Practices telephony asset management, including management of component inventory and related documentation and technical specifications information
* Monitors, reports, and resolves capacity and performance issues to ensure uninterrupted service
* Provides Network Engineering services to Infrastructure workstreams and IT projects in cooperation with the Senior Network Engineer
* Documents and maintains processes for Implementation and Maintenance activities
* Provides training to Operations team members
* Communicates status of incidents, problems, and projects associated with the Voice